The order tabs provide an easy-to-use system for managing orders. Vendors can view and manage the orders customers have placed for their items. Depending on the marketplace’s capabilities settings, vendors can view order details, add shipping labels, and tracking numbers, and mark their orders as shipped.
Setting up orders table actions
Administrators will have to uncheck these options from the WordPress Dashboard > WC Vendors > Settings >>Capabilities > Orders to enable them, like so:
Within the same section, the administrator will also be able to configure what order information a vendor can view from an order by checking the options, like so:
Managing Orders from the dashboard
From the Dashboard > Orders tab, if there are any existing orders for the vendor, they will see the orders’ details within the table:
- Order number
- Customer’s details
- Products within the orders
- Order’s total cost
- Status of the order’s shipment
- Order’s date
- Order actions
Please take note that these will show up depending on the settings mentioned above. Keep in mind that the orders showing up are date-based which you can control with the “Start date” and “End date” filters.
Order Actions
View Order Details
Basically, this order action will provide the vendors with more details about the products within the order. Upon clicking, a modal will show up like this:
Shipping Label
The shipping label functionality will allow the vendors to print a slip containing the shipping details of the customer within the specific order, it would look like so:
Order Notes
The order notes action can let the vendor provide notes/more information to the customer, this note/additional information will be emailed to the customer. Upon clicking, the vendors will see this modal:
Tracking Number
With this action, vendors can add the following shipping data of the customer’s orders:
- Shipping provider
- Tracking number
- Date shipped
Once these details are added, the customer will be notified and the order will be marked as shipped automatically.
This is how the customer will see the notification from their site’s account:
Furthermore, if you would like to add more shipment tracking providers for your marketplace, please feel free to follow the instructions from this article – Add extra shipping providers for vendor tracking numbers
Mark Shipped
Basically, this will mark the order as shipped and will notify the customer about it. Once a vendor clicks on it, a validation will show up for the vendor’s confirmation:
After the vendor confirms it, the “Shipped” column should be updated to “Yes”, and the customer should get a notification from their account.
Refund
Please take note that this option is only available if you’re using the WC Vendors Stripe Connect plugin within your site. When a vendor clicks on the “Refund” action, it would show the modal where they would need to add the value needed for the refund:
You can read more about the refund requests process from our guide here – Refund Requests.