We have a complex commission system that works on various levels. This can confuse both during setup and while operating. Here are some common issues our users have encountered when using WC Vendors commissions.
Commission calculation appears incorrect
When you set up your commissions, there are several places you can set these commissions. There are a number of reasons why commission calculations could be incorrect.
| Possible reason | Solution |
|---|---|
| The percentage rate has a decimal | Check the product commission data tab on the product edit screen and remove if necessary |
| Set a vendor commission | Check the user edit screen and remove the commission override if necessary |
| Set a category commission [PRO] | Check the product category edit screen for any commission overrides |
| Custom commission calculation | WC Vendors does not support any percentage rate other than whole numbers. For example, 85.5% is not supported. |
| WC Vendors does not support any percentage rate other than whole numbers. For example, 85.5% is not supported. | WC Vendors does not support any percentage rate other than whole numbers. For example 85.5% is not supported. |
Shipping is not being added to the commission
The WC Vendors commission system works on a per-product basis and does not support WooCommerce shipping zones. There could be several reasons why shipping is not being added to the commission.
| Possible reason | Solution |
|---|---|
| Shipping not set to be given to vendors | Ensure that Give shipping to vendors is enabled in WC Vendors > Settings > General |
| The shipping system not supported. | You must be using a supported shipping system for shipping to be added to the commission calculation. |
Tax not being added to the commission
There are several reasons why tax might not be added to the commission.
| Possible reason | Solution |
|---|---|
| Tax is not configured to be give to the vendor | Ensure that Give any taxes to the vendor is enabled in WC Vendors > Settings > General. |
| Tax is not configured in WooCommerce | Tax needs to be enabled and configured in the WooCommerce settings or use a supported tax plugin. |
Incorrect tax being added to the commission
Tax support requires that the marketplace define and set the commissions site-wide within the WooCommerce settings. This means that if you are in a jurisdiction that has different sales tax rates depending on origin and destination, you will need to use a supported tax system. If you live in a country with a flat rate sales tax, such as Australia, then you can use the built-in tax system from WooCommerce.