Frequently Asked Questions
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General Pre-Sales
We currently support a minimum of WordPress 4.1 and WooCommerce 3.0. However we encourage you to test and run the most up-to-date versions of all your plugins and themes. This will ensure a smooth running business and reduce your chances of security and other problems.
We recommend that you use a dedicated WordPress hosting company. We do not recommend running an eCommerce business on a shared, cheap hosting plan. You must be using a minimum of PHP 7.2 as per the WooCommerce requirements. However, we recommend you use the most recent version of PHP7.x that is available to you.
Your hosting company should also be providing at least daily backups and staging environments so you can easily test all updates and changes.
We’re excited to have you experience WC Vendors. Over the next 14 days, if WC Vendors isn’t the best fit, simply reach out! We’ll happily refund 100% of your money. No questions asked.
WC Vendors Pro provides a complete front end dashboard for your vendors and a great user experience. This allows your vendors to manage their orders, products, coupons and more. We also include a comprehensive shipping system for both flat rate and table rate shipping and much more! View the full features here.
If you don’t renew your license then you are free to continue to use the last version that you downloaded. Your license provides access to updates, downloads and support. Once your license expires you can no longer download the product, access premium support or receive updates and bug fixes.
You can set the commission rate at the product level, the vendor level or globally for the entire marketplace. WC Vendors Pro includes more options for charging commissions beyond the basic percentage system offered in free. This includes fixed, fixed + fee and tiered commission rates.
No we do not support WordPress MutliSite for either our Free or Paid plugin. We have no plans to support this feature so please do not ask.
WC Vendors and WC Vendors Pro are developed to work with any 100% compatible WooCommerce theme. This means that your theme implements full compatibility with WooCommerce. If your theme uses the optional woocommerce.php template file, your theme is not supported.
Yes, your subscription will be automatically renewed on the anniversary of your purchase. You will get a reminder email 7 days before the renewal in case you would like to update or cancel your renewal. You can cancel your renewal at any time by editing the subscription on your account page.
Annual Licenses
For annual licenses, support, updates and plugin downloads are granted for one year after the original purchase based on the license that you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support, updates, and access to download plugin files for the items purchased.
Lifetime Licenses (Legacy)
For lifetime licenses, support, updates and plugin downloads are granted for three years after the original purchase based on the license that you have purchased. After three years is completed, the purchaser will continue receiving a lifetime of updates, and access to download plugin files for the items purchased. If support is required after three years, then the purchaser must purchase an extended support license.
This is really up to you. So long as your web hosting is designed and configured to handle a big traffic site. Then our products will also hold up. We have customers running very high traffic sites with thousands of products, vendors and orders.
As we provide a complete front end dashboard it isn’t possible to automatically provide support for all WooCommerce extensions. This will mean some custom programming will ned to be completed to integrate the plugin of choice with Pro. A lot of the times all that is required is adding the custom meta fields on the front end. For more complex integrations we are always looking to create new integrations for our users. Please check our extensions page to see what integrations we have available.
As WC Vendors Pro is downloadable software, we do not provide a free trial. However, you can download and install our free plugin from the WordPress.org repository at any time completely for free. If you choose to purchase WC Vendors Pro you are also covered by our 14-day 100% no-risk refund guarantee.
Yes, you can use your single license on your development environment as well as your production environment. All licenses can be used on up to 3 staging/development site and 1 production site at the same time.
Licenses are not transferable in the sense that you cannot resell your plugin license to someone. However if you have sold the business or renamed the business, you can move the license to the new owner.
Support
WC Vendors
Vendors can list simple, grouped, variable or downloadable products.
You can use whatever payment gateway you choose for processing payments between the marketplace and your customers. So long as the payment gateway is supported by WooCommerce then you can use it.
A vendor is someone that registers on your marketplace to sell products. They maintain and manage their own products and can confirm shipping of orders. In pro they also have the ability to manage coupons, their complete store branding, shipping, ratings and more.
To allow vendors to automatically receive their commissions you will need to use one of our commission gateways. We currently provide Paypal and Stripe extensions to handle automatic payments to vendors.
Please note: PayPal Adaptive Payments has been depreciated and will not be supported from the 1st of January 2018.
We rely on the community to provide any translations that are included in the products. All of our products are fully translatable which allows you to translate the plugin into whatever language you require. We support all language types including RTL.
Vendors can sell subscription products. They will need to purchase our WC Vendors WooCommerce Subscriptions add on as well as WooCommerce Subscriptions.
Yes, with our WooCommerce Bookings Extension its possible to allow vendors to sell booking products in Pro.
You will need our pro product to allow vendors to control their shipping. We have created a complete flat rate shipping and table rate shipping module to use with WC Vendors. Please see our documentation here.
Please note that in built WooCommerce shipping zones are currently not supported.
Yes. We provide predefined templates for all front end forms. There are two ways you can customise the forms. You can either disable fields from the WordPress admin or you can modify the templates to remove fields you don’t require or change the layout as you see fit. Please see our form documentation for further information.
Yes, by default all products published by a vendor must be approved by the marketplace admin. This will allow you to check all aspects of the product before publishing.
Refunds are currently not supported on the front end for vendors at this time. We are working on a new order management system to allow this.
WC Vendors
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